What members said

The board agreed to survey members on the new site. The pattern, not the people: club members cannot agree the new site is better than the one it replaced.

• Four in tenscored it below the midpoint when asked if it beats the old site.

• “Just … reconsider the whole project. Was the new site built by people who never used the old site? The members never see the whole ride description because it’s hidden in boxes.”

  Ride leader and volunteer, 10+ years in the club

• “The listings on the old site [were] much clearer and also easier to read. Sorry to say but as far as I am concerned it is a very poor ROI after years under development.”

  Ride leader and volunteer, 10+ years in the club

• “Ride listings take several clicks just to see what the leader has posted. All feedback given during initial stages was ignored, even from UX and other professionals who work in the industry. The website has turned off new potential leaders.”

  Ride leader and volunteer, 10+ years in the club

• “UX design and layout for most screens is poor for its primary function for members: ride information. I speak from well over 30 years of experience building large professional public websites.”

  Ride leader, 10+ years in the club

Member survey, Aug 16–30, 2026, run after a board motion: 119 responses. Quotes are anonymized by the survey.